Pengaruh Keadilan Distribusi, Prosedural dan Interaksional terhadap Kepuasan Konsumen Mahasiswa di Surabaya

Abstract

This study examines the effect of distribution, procedural, and Interactional justice on customer satisfaction Data were collected from 183 students on 4 universities in Surabaya.
This study finds that interactional and procedural justice has effect on customer satisfaction.
However, this study that distribution justice has no effect on customer satisfaction.

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