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Vol 11, No 2 (2022) PENGARUH COMPANY IMAGE DAN SERVICE QUALITY TERHADAP BRAND LOYALTY MELALUI CUSTOMER SATISFACTION PADA JASA PENGIRIMAN J&T EXPRESS DI KOTA SURABAYA Abstract
Yohanes Toehartono, Ninuk Muljani, Antonius Janwellyantony Putro
Vol 13, No 1 (2024) PENGARUH FOOD QUALITY, ATMOSPHERE, DAN SERVICE QUALITY TERHADAP CUSTOMER SATISFACTION DAN CUSTOMER LOYALTY PADA RESTORAN BAKMI GAJAH MADA DI SURABAYA Abstract
Ruth Vanesia Kurniawan, Ninuk Muljani
Vol 12, No 2 (2023) PENGARUH EXPERIENTIAL MARKETING DAN EXPERIENTIAL VALUE TERHADAP CUSTOMER LOYALTY MELALUI CUSTOMER SATISFACTION PADA HOTEL GRAND DARMO SUITE SURABAYA Abstract  PDF
Cindy Cahyadi, Ninuk Muljani, Antonius Jan Wellyantony Putro
Vol 11, No 1 (2022) PENGARUH BRAND IMAGE, SERVICE QUALITY DAN PERCEIVED VALUE TERHADAP BRAND LOYALTY DENGAN CUSTOMER SATISFACTION SEBAGAI VARIABEL INTERVENING PADA GOJEK DI SURABAYA Abstract  PDF
Katarina Shinta Dwi Cahyani, Ninuk Muljani, Robertus Sigit Haribowo Lukito
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