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Vol 11, No 2 (2022) PENGARUH COMPANY IMAGE DAN SERVICE QUALITY TERHADAP BRAND LOYALTY MELALUI CUSTOMER SATISFACTION PADA JASA PENGIRIMAN J&T EXPRESS DI KOTA SURABAYA Abstract
Yohanes Toehartono, Ninuk Muljani, Antonius Janwellyantony Putro
Vol 13, No 1 (2024) PENGARUH FOOD QUALITY, ATMOSPHERE, DAN SERVICE QUALITY TERHADAP CUSTOMER SATISFACTION DAN CUSTOMER LOYALTY PADA RESTORAN BAKMI GAJAH MADA DI SURABAYA Abstract
Ruth Vanesia Kurniawan, Ninuk Muljani
Vol 13, No 1 (2024) PENYEBAB REPURCHASE INTENTION BEHAVIOR PADA KOPI NEIRA DI SURABAYA: CITRA DIRI ATAU KUALITAS? Abstract  PDF
Caleb Jordan Edsen Manullang, Elisabeth Supriharyanti, Gesti Memarista
Vol 11, No 2 (2022) ANALISA PENGARUH CUSTOMER EXPERIENCE DAN SERVICE QUALITY TERHADAP CUSTOMER LOYALTY DENGAN CUSTOMER SATISFACTION SEBAGAI VARIABEL INTERVENING DI MC DONALD’S RAYA DARMO SURABAYA Abstract
Ameylia Puspita Dewi, Lena Ellitan, Dominicus Wahyu Pradana
Vol 11, No 1 (2022) PENGARUH BRAND IMAGE, SERVICE QUALITY DAN PERCEIVED VALUE TERHADAP BRAND LOYALTY DENGAN CUSTOMER SATISFACTION SEBAGAI VARIABEL INTERVENING PADA GOJEK DI SURABAYA Abstract  PDF
Katarina Shinta Dwi Cahyani, Ninuk Muljani, Robertus Sigit Haribowo Lukito
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